Mission Statement, Vision & Values
We aim to provide good quality affordable housing for people who want to live in Abronhill by giving a high quality housing service controlled by local people.
We will be the landlord of choice in our neighbourhood, working with our customers, communities and local stakeholders to create an environment where people choose and are happy to live. Excellent service and value for money will be at our core and we will strive relentlessly to balance both for our tenants.
The following values will shape how we do business:
Excellence - We are committed to providing a quality, customer focused service that demonstrates value for money, delivered by an experienced staff. We will publicise information on how we are performing, welcoming feedback to continuously improve the effectiveness and relevance of the service we provide.
Accountability - Our committee as the governing body and our leadership team will provide strong strategic leadership and oversight, ensuring tenants' interests are protected and at the forefront of all that we do. We will ensure that our actions are transparent.
Partnership Working - We will work collaboratively with all sections of the local community. This includes working collectively and individually with our customers and continuing to work in Partnership with other housing associations and statutory voluntary sectors partners working in Lanarkshire to improve the lives of residents. We will continue to be a proactive member of the local community, seeking out new innovative ways to address issues that impact our residents.